Privacy Policy
Regenerate Life Psychology is committed to safeguarding your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and relevant state legislation. This policy outlines how we collect, use, disclose, and manage your personal information when you visit our website or engage with our services.
Consent
By using our website or services, you consent to the practices outlined in this policy. We encourage you to review this policy alongside our disclaimer and terms.
What We Collect
We may collect the following types of information:
- Personal Information: Your name, email address, phone number, and postal address.
- Sensitive Information: Only as necessary for care, including:
- Location details
- Emergency contact
- Medical or psychological history
- Medicare or funding details
- Banking/payment information
- Other disclosures relevant to care (e.g. orientation, trauma history)
Why We Collect It
Your information is collected for the purpose of:
- Responding to enquiries and managing appointments
- Delivering appropriate psychological care
- Coordinating care with third parties when required (e.g. Medicare, GPs)
- Maintaining secure client records for continuity of care
Disclosure
Your information is confidential. It will only be shared when:
- Required by law or subpoena
- There is a risk of harm to you or another person
- You provide written consent for collaboration (e.g. GP letters, support reports)
Security
We take reasonable steps to protect your personal information from misuse or unauthorised access. Information is stored securely and accessed only by authorised personnel. Our client system uses SSL encryption and complies with industry standards.
Cookies & Web Analytics
This site may use cookies and third-party tools (e.g. Google Analytics) to collect anonymous usage data. This helps us improve user experience. You can manage cookie settings via your browser. No personally identifiable information is tracked without consent.
Accessing Your Information
You may request access to your personal records, subject to legal exceptions. Please contact our office for the appropriate request process.
Policy Updates
This policy may be updated periodically. Changes take effect immediately upon being published on this page.
Contact
If you have questions or concerns about privacy, please contact us.